Sustainability & Responsible Restoration Policy
At House of Bliss, sustainability is not a styling language.
It is the foundation of how we work.
Every piece we restore, every finish we apply and every parcel we send is guided by a simple principle: to create beauty without unnecessary waste.
Sustainable Restoration Practices
House of Bliss uses only sustainable and considered products throughout our restoration process wherever possible. This includes:
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Low-impact paints and finishes.
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Traditional waxes and natural oils.
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Water-based products where suitable.
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Responsible stripping and cleaning methods.
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Reuse and repair rather than replacement.
We restore with restraint.
We preserve where we can.
We intervene only where it truly serves the longevity and integrity of the piece.
Responsible Packaging & Reuse
As part of our sustainability commitment, House of Bliss reuses and recycles packaging materials wherever possible.
This means that your delivery packaging may include:
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Reused boxes.
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Recycled wrapping.
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Previously travelled protective materials.
If your outer packaging looks a little weathered, it is not by accident.
It may well have already travelled to deliver beauty into other homes, just as it is now delivering a restored piece into yours.
This allows us to:
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Reduce waste.
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Minimise single-use packaging.
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Lower environmental impact.
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Keep our practices aligned with our values.
Protection Always Comes First
While we reuse packaging materials responsibly, the safety and protection of your furniture is never compromised. All items are:
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Carefully wrapped.
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Properly protected.
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Secured for transit.
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Insured for delivery.
Sustainability never replaces responsibility.
Damage & Liability
House of Bliss takes every care to ensure that restored pieces are packed, protected, and insured throughout their journey.
Each restored piece is unique and may show signs of age, patina, or historical character. These features are part of the piece’s story and are not considered faults.
Transit Damage
Though rare, damage can occasionally occur during transit.
If you believe damage has occurred during delivery, please contact House of Bliss within 48 hours of receipt and provide:
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Clear images of the outer packaging.
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Images of internal wrapping.
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Images showing the damage.
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A full image of the piece.
This information allows us to assess the situation promptly and fairly.
Resolution
Where damage has occurred during transit, House of Bliss will:
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Assess the damage.
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Arrange repair where possible.
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Replace the item where appropriate.
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Or offer a refund if the piece cannot be restored.
All resolutions are handled in line with courier insurance terms and our responsibility to you.
A Shared Commitment
By choosing House of Bliss, you are choosing to:
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Support circular restoration rather than fast furniture.
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Reduce unnecessary waste.
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Extend the life of meaningful pieces.
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Participate in a more considered way of furnishing homes.
Your restored piece carries a past, a present and a future.
That future now continues with you.
